Frequently asked questions
{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How do I find out my tyre size?","acceptedAnswer":{"@type":"Answer","text":"If you check your current tyres, they will have the size on the sidewall of the tyres. The tyre size will look like this: “225/45R18 91W”. Be sure to check the front and back tyres as they may be different sizes.\n\nYou can check the tyre size in the car manual, but this might not always be accurate if the manufacturers standard wheels are no longer fitted. \n\nYou can also put your vehicle registration into our website, but checking your tyre sidewall is the most accurate way.\n"}},{"@type":"Question","name":"Is tyre labelling important?","acceptedAnswer":{"@type":"Answer","text":"The European regulations passed on the 1st November 2012 state that all tyres must be labelled with their performance on wet roads, fuel economy, rolling distance and noise.\n\nThese new labels are super easy to read, they have very similar colour coding to the labels displayed on white good products that you will find in your house. Tyres are rated on a scale of A-G, A being the highest rating. This makes it easier for consumers as you can now make an informed decision through performance ratings."}},{"@type":"Question","name":"Do I need to stick with the brand currently fitted?","acceptedAnswer":{"@type":"Answer","text":"No, you don’t need to stick with the same brand. It is always best to replace them with a similar specification of tyre or better. It’s also important to note that for the best performance, having the same make and model or tyres all-round is the best way to go."}},{"@type":"Question","name":"Why isn’t my vehicle showing on the vehicle reg lookup?","acceptedAnswer":{"@type":"Answer","text":"If you have changed your registration lately or have a newly registered vehicle, this can take time to show in the database. We use the DVLA vehicle type database so, if you’re concerned that your vehicle isn’t showing, it will be best to contact the DVLA at https://www.dft.gov.uk/dvla. You can still order tyres by entering your tyre size on the home page."}},{"@type":"Question","name":"Is ordering from you easy?","acceptedAnswer":{"@type":"Answer","text":"All you need to do is enter your vehicle reg or your tyre size. Once you have picked your tyres, you will enter your postcode, select a fitter, select a fitting date and time. You will be then sent to a payment page to complete your order.\n\nAfter payment, you will receive a confirmation email confirming your order."}},{"@type":"Question","name":"Where is my confirmation email?","acceptedAnswer":{"@type":"Answer","text":"Your confirmation email is sent shortly after you place your order, but this may have been filtered into your Spam folder. If you check and it’s not there, email customerservice@whocanfixmycar.com and we will resend this for you."}},{"@type":"Question","name":"What do I do if I order the wrong size?","acceptedAnswer":{"@type":"Answer","text":"No problem, if you order the wrong size or the wrong tyre, contact us on 0808 164 9151 and customerservice@whocanfixmycar.com as soon as you realise and we will update the order for you. Please note that if there is a difference in price, you will be charged the difference, if the amount is less, you will get a refund. There may also be a change in the fitting date or time due to delivery times."}},{"@type":"Question","name":"Is wheel alignment important?","acceptedAnswer":{"@type":"Answer","text":"Yes, having the correct wheel alignment improves the handling on the road and helps with the longevity of your tyres. If you purchase this through us and this isn’t needed, simply contact us on customerservice@whocanfixmycar.com and we will refund this for you."}},{"@type":"Question","name":"Is my fitting appointment set in stone?","acceptedAnswer":{"@type":"Answer","text":"Most times, yes, but sometimes delays with delivery and weather conditions can change this. If there are any issues or delays, we will do our best to notify you to try and rectify this.\n"}},{"@type":"Question","name":"What is included in the price?","acceptedAnswer":{"@type":"Answer","text":"If you select fitting, our price includes your tyres, fitting at a fitting centre on our website, wheel balancing and disposal of your old tyres."}},{"@type":"Question","name":"Do I get a VAT invoice?","acceptedAnswer":{"@type":"Answer","text":"Your confirmation email includes the breakdown of the VAT required for a VAT invoice."}},{"@type":"Question","name":"Why do you need my contact details?","acceptedAnswer":{"@type":"Answer","text":"We use your email address to provide you with your confirmation email and we use your contact number to get in touch with you about any questions with your order. We also send the confirmation via text message."}},{"@type":"Question","name":"Who carries out the fitting and are they qualified?","acceptedAnswer":{"@type":"Answer","text":"All of our fitting partners are carefully selected and audited. Each technician is qualified to City & Guild Standards."}},{"@type":"Question","name":"Do you offer tyre rotation?","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, we do not offer this service, but you can speak to the selected garage in relation to this. The price won’t be included in the price paid to ourselves as this will be determined by the fitting centre."}},{"@type":"Question","name":"Do I need to take anything to my fitting?","acceptedAnswer":{"@type":"Answer","text":"You just need your reference number or confirmation email and your locking wheel nut."}},{"@type":"Question","name":"Do I need to let the garage know about my fitting?","acceptedAnswer":{"@type":"Answer","text":"No, we send a confirmation email of the fitting to the fitting centre selected. You only need to contact the fitting centre if you have a large or unusual vehicle."}},{"@type":"Question","name":"Can I change my appointment time?","acceptedAnswer":{"@type":"Answer","text":"Of course, if you’re wanting to change your appointment you can email customerservice@whocanfixmycar.com and we will have this arranged for you."}},{"@type":"Question","name":"What if my car has centreless alloys?","acceptedAnswer":{"@type":"Answer","text":"Some vehicles such as Citroens and Peugeots have alloy wheels, which do not have removable centre caps. These are Centreless alloys. If your car does have centreless alloys, a universal adapter is needed in order to complete a tyre fitting. We would recommend calling a garage prior to booking an order to check if they are still able to complete the fitting. If there is not a local garage in your area which has this universal adapter, it is advised that you go to a Citroen or Peugeot dealer."}},{"@type":"Question","name":"Do my tyres come with a guarantee?","acceptedAnswer":{"@type":"Answer","text":"Yes, your tyres come with a 12 month workmanship and product guarantee. The guarantee covers any product faults or issues that arise from fitting. It does not cover accidental, malicious or damage caused by wear and tear."}},{"@type":"Question","name":"How do I make a claim?","acceptedAnswer":{"@type":"Answer","text":"Give us a call and we will make arrangements to collect the tyres from the garage where you had them fitted at a time convenient to you. Your tyres will then be sent back to the manufacturer for investigation. The investigation can take upto 10 weeks and replacement tyres are not provided during this time. Therefore please consider what arrangements you will make whilst it takes place.\nThe results will be sent to you directly by the manufacturer. If a fault is found, a refund will be arranged through the garage who fit the tyres.\n\nRefunds are based on the tread worn. For example, 50% worn tread would give a 50% refund on the cost of the tyres. If no fault is found the manufacturer will arrange for the tyres to be returned to you and no refund will be issued."}},{"@type":"Question","name":"Who do I contact if I’m unhappy?","acceptedAnswer":{"@type":"Answer","text":"The BTMA tells us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects. There are a number of reasons why tyres may wear down quicker than anticipated.\nIf you are unhappy with the result of the manufacturer examination please refer to guidance set out by the BTMA. If you arrange an independent tyre examination and this shows different results to the manufacturer report please send these directly to customerservice@whocanfixmycar.com for review."}},{"@type":"Question","name":"Are all of your tyres brand new?","acceptedAnswer":{"@type":"Answer","text":"We only sell new tyres. Tyres are classed as \"brand new\" if correctly stored for up to 3 years and \"new\" for up to 5 years. This is following BRV (German National Association for the tyre and vulcaniser trade). Our tyres are generally less than 18 months old so, you can guarantee you’re getting new tyres."}},{"@type":"Question","name":"How do I know if my tyres need replacing?","acceptedAnswer":{"@type":"Answer","text":"Apart from them having illegal tread depth, more reasons to replace your tyres include:\nBald patches on the tread, Bulges in the sidewall, The internal construction can be seen, One of the tyres differs in size to the one on the opposite axel, Cracks in the sidewall, splits or perished rubber."}},{"@type":"Question","name":"Does the speed rating matter?","acceptedAnswer":{"@type":"Answer","text":"Yes, you can check this in your handbook. It’s so important that you have tyres with the same speed rating or one slightly higher than the ones your vehicle was originally fitted with. This will ensure your vehicle is safe to drive and your insurance is valid."}},{"@type":"Question","name":"What is the correct tyre pressure for my vehicle?","acceptedAnswer":{"@type":"Answer","text":"You can find this information inside of the petrol cap or in your handbook. Tyre pressure will change as the load and weight of your car changes, so you should try and check your pressure on a weekly basis to ensure they are safe at all times."}},{"@type":"Question","name":"Do I need Run-Flat tyres?","acceptedAnswer":{"@type":"Answer","text":"If you check the tyres on your vehicle, this will state on the sidewall if they are run-flat tyres, You should not fit Run Flat tyres to a car that is not set up to use them, nor should you fit normal tyres to a car set up for Run Flat Tyres.\nRun Flat tyres are specially designed with a reinforced sidewall that can hold the weight of a car when the pressure drops. This is helpful to maintain mobility if the tyre has a puncture."}},{"@type":"Question","name":"Do I need Winter Tyres in the UK?","acceptedAnswer":{"@type":"Answer","text":"Unlike other European countries, there is no law in the UK about the ownership of winter tyres. If you are planning to travel to another country and expect winter conditions, make sure to check the laws on tyres.\nWinter tyres have more grip in snow, ice and rain when the temperature is below 7°C, we would not recommend using winter tyres in the summer, if you’re looking for a tyre that will give you the best all-round grip in all seasons, we would advise to go for an all-season tyre."}},{"@type":"Question","name":"Do I need to tell my insurer if I fit Winter Tyres?","acceptedAnswer":{"@type":"Answer","text":"Yes, your premium shouldn’t be affected, but it is always best to notify your insurer of any changes on your vehicle."}},{"@type":"Question","name":"Is a spare tyre important?","acceptedAnswer":{"@type":"Answer","text":"Most cars don’t come with a spare tyre, but we believe it is a good idea to have a spare tyre in good condition in case you suffer from a flat tyre, a blowout or severe damage to one of your tyres."}},{"@type":"Question","name":"How does the cancellation process work?","acceptedAnswer":{"@type":"Answer","text":"To cancel your order please email us at customerservice@whocanfixmycar.com and include your order reference number.\nGarage fit: There is no cancellation charge for garage fitted tyres.\nHome delivery: For home delivery orders, in the event that a customer requires for tyres to be collected the collection fee will be subtracted from any refunds later processed.\nMobile fit: If cancelled before the day of your appointment the full mobile fitting fee will be refunded. If the cancellation happens on or after the day of your fitting you will not be refunded the mobile fitting fee.\nIf part of our service has caused you to cancel, please let us know and we'll do our best to help. Once we have processed your cancellation request, we will arrange your refund and confirm this by email."}},{"@type":"Question","name":"What do I do if I’m unhappy with my order?","acceptedAnswer":{"@type":"Answer","text":"If you are unhappy with your purchase, please contact us as soon as possible. Please note that if the tyre has been driven on, we are unable to replace this. If you have any further questions, please email us at customerservice@whocanfixmycar.com."}},{"@type":"Question","name":"What is your refund policy?","acceptedAnswer":{"@type":"Answer","text":"To organise a refund please email us at customerservice@whocanfixmycar.com with your reference number. All refunds will be made by crediting the card you paid with.\nWe will make all refunds within 14 days of receiving your notification that you wish to return the item(s), or of receiving the item(s) back.\n"}},{"@type":"Question","name":"What do I do if my steering wheel vibrates at high speed?","acceptedAnswer":{"@type":"Answer","text":"Go to your nearest garage for them to check over your vehicle. Tyre wear, wheel alignment and imbalance can cause the steering wheel to vibrate. It is important they aren't left unchecked by a garage, as it could cause long-term effects such as high fuel consumption, steering and braking problems."}},{"@type":"Question","name":"What do I do if my car veers to one side?","acceptedAnswer":{"@type":"Answer","text":"You may need to have your wheels realigned if it pulls to one side. Whilst low tread could be a factor, it is not likely that general wear or tear of tyres would cause this. In any case, it is always best to get your nearest garage to check and correct this for you."}},{"@type":"Question","name":"Can you help with puncture repair?","acceptedAnswer":{"@type":"Answer","text":"No, we do not offer this service unfortunately, we can only help with a replacement"}},{"@type":"Question","name":"Should I check my tyre after I hit a curb?","acceptedAnswer":{"@type":"Answer","text":"Yes, it is always best to check any impact on your tyres to ensure there is no damage caused to your tyres or your vehicle."}},{"@type":"Question","name":"What is PayPal Pay in 3?","acceptedAnswer":{"@type":"Answer","text":"Please see https://www.paypal.com/uk/webapps/mpp/paypal-payin3/faq for details about PayPal Pay in 3."}},{"@type":"Question","name":"What is PayPal Credit?","acceptedAnswer":{"@type":"Answer","text":"PayPal Credit is like a credit card, without the plastic. It's a credit limit that's attached to your PayPal account which you can use for your online purchases."}},{"@type":"Question","name":"How do I apply?","acceptedAnswer":{"@type":"Answer","text":"Applying for PayPal Credit is easy. Simply select PayPal as an option on our checkout page, then choose PayPal Credit and complete a short application form. If approved, you'll have a credit limit linked to your PayPal account once you have accepted the Credit Agreement."}},{"@type":"Question","name":"Do I need to reapply if I already have PayPal Credit?","acceptedAnswer":{"@type":"Answer","text":"No, you don’t need to reapply. Just select the PayPal credit option in the payment section."}},{"@type":"Question","name":"How long does it take to apply/receive PayPal Credit?","acceptedAnswer":{"@type":"Answer","text":"The application form takes minutes to complete. PayPal then runs a credit check and if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement."}},{"@type":"Question","name":"How Does the 0% over 4 months work?","acceptedAnswer":{"@type":"Answer","text":"0% interest for 4 months is available on single transactions of £99 or more. It applies automatically to any purchase made using PayPal Credit in excess of this value, except those to which another Promotional Purchase Offer (such as an instalment offer) applies. You can use this offer as many times as you like as long as you have an available credit limit.\nAny remaining balance due after the 4-month promotional period or any transactions under £99 will be charged at 19.9% p.a (variable). If you fail to make minimum repayments on time or in certain other circumstances, PayPal may remove your offer. Please see the Credit Agreement for more details."}},{"@type":"Question","name":"How much will my line of credit be?","acceptedAnswer":{"@type":"Answer","text":"To determine the size of your credit line, PayPal uses the information you provide in the application form along with internal PayPal data and an external credit check."}},{"@type":"Question","name":"What happens if I want to cancel my order I purchased with PayPal Credit?","acceptedAnswer":{"@type":"Answer","text":"To organise a refund please email us at customerservice@whocanfixmycar.com or phone us on 0808 164 9151 with your reference number. Subject to our normal terms and conditions about the product being unused and collection charges for home delivered tyres you will receive a full refund to your PayPal credit account."}}]}
